melisuniquetreasures web store FAQ section

As soon as your payment is successfully processed, you’ll see a page containing all the pertinent information about your order. We also send all the same information to the email address that you enter into the shopping cart form.

To redeem your promotion or discount code, follow these steps on the cart or payment page: 1. Enter the case-sensitive code in the "Promotion Code" box on the payment page. 2. Select "Apply" 3. If your discount qualifies, it will be displayed in the order summary

You can check the status of your order, including shipping updates on the Purchases page. If you have questions about your order status, you can contact us: Email: melistreasures7282@gmail.com

Oh no! We are very sorry to hear this. Please contact us, and allow us to make this right! For quickest assistance, call: 1-361-262-6629

If you wish to confirm your order and need to change your shipping address, please contact our staff at melistreasures7282@gmail.com specifying the details of your account, your order number, and your request to replace the shipping address.

If it's still early in the order process, you can contact us to find out if we can edit your ordered items or change your delivery address. Typically, you have up to 15 minutes to cancel your order after your submission.

Once an order is placed, we’re unable to add any new items to it. We recommend placing a new order if you need additional items.

Once an order is placed, you have a small window of 15 minutes to cancel it before it processes to the warehouse. Once the order processes and is accepted by the warehouse, you may still request cancellation, however please know that cancellation at that stage is not guaranteed.

Your order may have been canceled for the following reasons: Due to an unforeseen shortage in merchandise stock. For your protection, we cancel any orders that are flagged as suspicious by our Risk Management Team. We are not responsible for pricing, typographical or other errors in any offer and reserve the right to cancel any orders resulting from such errors, even after the order has been accepted. We do not charge our customers for canceled orders. A transaction on your statement may indicate an authorization hold was placed on the funds associated with the order, but the authorization should be reversed within five to seven business days. If you would like to proceed with your purchase, a new order must be placed.

SESSION COOKIES Please check whether this setting is enabled on your browser. If it is, this may explain why the shopping cart does not retain its items when you visit another page or the cart page. INTERNET EXPLORER QUIRKS It's our experience with customers that have reported issues, that the IE browser can disrupt the shopping cart's use of cookies to store data, rendering the cart empty upon trying to view it. It is highly recommended that you switch to Chrome or Firefox, or Safari on Mac when viewing our website on a laptop or desktop. OTHER ISSUES? If you are using Chrome or Firefox, and confirmed that your browser settings do not clear cache or cookies at the start of a new session, we'd like to know more about your experience. When sending us a ticket, please include: Your browser app name [Chrome, Firefox, etc]. Whether you were using desktop/laptop or a mobile device. If you had closed your browser window, or continued shopping the site in a new tab after closing an earlier tab.

If a product you'd like to buy is out of stock, we'd recommend you sign up to our stock alert email and we'll let you know when the item is back in stock.

When your package ships, we’ll send you an email that contains your order's tracking info.

Once your order has shipped, you’ll receive an email with tracking information for your order. You can check the status of your package once it’s in transit. Simply go to USPS.com and enter the tracking number provided in your email.

Before calling or contacting us about a lost package, be sure to do all of the following: Ask anyone else living at the house if they’ve seen it. Someone may have brought it inside without saying anything. Contact the main apartment office building. At times, carriers will deliver packages to a main office if they do not feel comfortable leaving elsewhere. Check with your neighbors or the immediate area. We often see packages are left at a side door or near the garage door to hide them from being visible at your front door. Unfortunately this also hides them from you too. Make sure to wait until the complete end of the day to get the delivery. Drivers are working hard to deliver many packages and in some areas are delivering late at night, or a package may have incorrectly been marked as delivered while on the truck, but will be found at the end of the day and delivered to you.

We're so sorry to hear you had an issue with your order. Let’s make this right! If you received an incomplete package it's possible that the missing item was sold out when your order was completed. First check your email as we would have sent an update on your order with either refund details or a voucher code for you to replace the item. For specific directions and assistance on replacing a damaged, missing or incorrect item from your order please contact our team by calling us at 1-361-262-6629 with the order number and the damaged/missing item's name. We'll be more than happy to help and investigate this right away!